Fast Forward Future

Once again, I must recognize the exceptional assistance provided by the Support (team), especially Bharath Kumar. Today Bharath resolved one issue and then proceeded to help me with yet another issue affecting the projects within the whole ART! His patience, depth of knowledge and resolve is by far, second to none. I am so proud to work with such an amazing group of teammates as he across our newly combined enterprise. Bharath is a superior engineer and a tremendous asset to us.

Today we put the final touches to the Risk Issue Type in Jira... We could be in a position to roll it out in the next few weeks. This is what teamwork is all about and I couldn't be happier with the results. All the credit to Chandni and Bharat, they are the masters!

Thanks, Prasad for helping me out with the pipeline service demo to the team, I was really out of hands with the p2 issue running for a couple of days and pushing the demo since Monday. Appreciate your quick help and assisting me in the demo.

I know that the last two days you have been super busy dealing with cortex memory issues in the dev environment, Chaitanya. Even though it is dev, it has a direct impact on our team’s onboarding timelines, and you along with the team have diligently addressed it. Kudos! In addition, earlier, you also spearheaded the Grafana DB issue with the help of Pankaj/Ravi and the team, and it’s an impeccable show as well. Keep it up and hope to see more innovative solutions as always.

I am so, so, so proud of this team! Fantastic collaboration, transparency, and accountability in transitioning from a major ITSM SaaS platform that was proving extremely expensive, and transforming internal IT processes into a modern Jira Service Management SaaS platform ($640K savings). This definitely calls for a celebration. Thank you, Softility. This is a big step to complete the transformation project and allowing the team to focus on automation in our company. Appreciate the hard work and the effort of the team to get us to this point.

Sowmya has done an excellent job in performing load testing on-the-fly in Remedy Dev. Softility has been proactive in responding to and resolving any issues quickly and has played a significant role in the success of our operations. Softility's efforts in integrating diverse siloed tools and implementing a unified monitoring and log analytics platform have allowed our ops team to access granular monitoring data and achieve comprehensive operational awareness. This has enabled Public Safety Operations team to proactively address issues and ensure the stability of our mission-critical emergency services. Well done!

I want to highlight the great job that Manish and his team have been doing on the Jira Service Management project - I have had a very difficult time remembering that they aren’t actually our employees. Working with them has been an amazing experience - not only are they willing to do what we ask, but they actively participate in finding and providing the best solution for us. I also want to specifically call out his recent outstanding demo of the product. I wanted to be sure they get the recognition they deserve.

I appreciate the work you and the team demonstrated to us last week. You guys were able to translate my imagined scenario into a working version of the Developer workflow we’ve been discussing. Big thanks to you, Paul, Saketha, and the team! You have helped open the eyes of our development team to contemporary development workflow.

We have completed the full migration of our Jira and Confluence instances to our new upgraded and state- of-the-art SaaS cloud solution. The task included moving 1,001 Confluence Spaces and 629 Jira projects including all the integrations and automation processes that many of these projects required. I want to highlight members of my team, the Softility team, and Atlassian that helped us complete this key milestone in our Tech Transformation Journey.

Great progress! We successfully connected to the project and pulled a sample message from one of the below subscriptions. Huge thanks to Saketha for staying up late and resolving this. Much appreciated!

I'd like to recognize the effort of Moona and Manish to ensure we had a successful Mgmt demo on integrating ServiceNow Notify with Twilio. This was a critical path item for the team for an ongoing project and Moona’s contribution has been immensely valuable. Great job, Moona! Keep up the good work!

Today we put the final touches to the Risk Issue Type in Jira... We could be in a position to roll it out in the next few weeks. This is what teamwork is all about and I couldn't be happier with the results. All the credit to Chandni and Bharat, they are the masters!

We needed this and there is no question about how important this solution is overall for the data needs we have at hand. It is impressive what Softility has come up with and I am at loss of words on how impactful the (EDP) solution is. We see the value, we all see the value the solution brings to the table.