Technical Project Manager

Experience :
13+ Years

Required Skills :

• Minimum of 5 years of experience as a Technical Project Manager.
• Strong understanding of ITSM concepts and best practices.
• Experience with Atlassian tools, particularly Jira, Confluence, and Jira Service Management.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, both verbal and written.
• Ability to work independently and as part of a team.

Responsibilities :

Project Planning :

• Develop comprehensive project plans, including scope, schedule, budget, and resource allocation.
• Identify project dependencies and risks.
• Create detailed project documentation, such as Gantt charts and project status reports.

Project Execution :

• Manage project resources, including team members, contractors, and vendors.
• Monitor project progress and identify potential issues or deviations from the project plan.
• Facilitate communication and collaboration between project stakeholders.

ITSM Expertise :

• Deep understanding of ITSM best practices and frameworks (e.g., ITIL, COBIT).
• Experience in implementing and managing ITSM solutions.
• Ability to align ITSM processes with business objectives.

Atlassian Tools :

• Proficiency in Atlassian tools, including Jira, Confluence, and Jira Service Management.
• Configure and customize Atlassian tools to support ITSM processes.
• Develop and maintain workflows, dashboards, and reports.

Stakeholder Management :

• Build and maintain relationships with project stakeholders, including executive sponsors, business users, and technical teams.
• Effectively communicate project status and progress to stakeholders.

Risk Management :

• Identify and assess project risks.
• Develop and implement risk mitigation strategies.