With innovative Holistic NOC 2.0 solutions built on multi-hybrid cloud environments, Softility helped one of the world’s largest telecom infrastructure companies drastically reduce operational expenses and save significantly on development costs.
ADDING VALUE AS A TRUSTED & PROVEN PARTNER
The Fortune 500 telco chose Softility for implementing a NOC modernization solution that would reduce the need for manual ticket interchanges between its NOC staff and business users and create a seamless exchange of updates across systems with minimal customization.
BUSINESS CHALLENGES
Whenever the telco faced issues with a hospitality vendor’s assets it was managing, the company staff had to get on multiple calls with the vendors to log, triage, and resolve the issue – resulting in lost productivity on mundane and routine tasks. The telco was using a Remedy-based ITSM solution, while the hospitality vendor had implemented a ServiceNow ITSM platform. The telco needed a unified, interconnected scalable solution with minimal customization.
INNOVATIVE NOC MODERNIZATION SOLUTIONS
Softility’s solution integrated the Remedy solution with the vendor’s ServiceNow ITSM platform through Synchronoss middleware. We integrated the incident modules through Scripted SOAP / REST APIs in ServiceNow to accommodate contractual obligations. We created custom-response formats that Synchronoss can decipher. We integrated ServiceNow and Madrid (Incident, Integrations, SOAP / REST APIs).
MEGA SAVINGS WITH REDUCED NOC FOOTPRINT
With 20+ yrs experience in modernizing NOCs with exceptional AI-driven IT ops, networks, and monitoring solutions, Softility has helped clients save millions of dollars in opex and dev costs. Our solutions tackle non-communicating silos of complex issue ridden applications and harness hidden insights to ensure operations/business continuity.
Our NOC solution helped the telco major:
- Save USD 60K in development costs with an innovative approach
- Drastically reduce manual ticket interchange between the telco’s NOC and business users
- Enable seamless exchange of tickets and updates across systems
- Enable other vendors to similarly connect with minimal customization due to scalability
- Free up NOC and DevOps teams, SREs, and IT-network resources from routine troubleshooting maintenance activities to focus on profitable innovation
BENEFITS OF SOFTILITY HOLISTIC NOC 2.0 SOLUTIONS
| Automate operations & service assurance for a reduced NOC footprint. | Drastically reduce NOC opex with end-to-end expert assistance at NOC facilities | Achieve operational excellence leveraging automation – driven by AI, ML, and NLP |
| Eliminate expensive service downtimes and disruptions, improve overall responsiveness | Implement a unified automated platform – replacing expensive siloed tools | Obtain 360° observability of NOC estates – with higher data quality, reliability |
| Enable faster decision-making with org-wide data observability and real-time insights | Proactively offer exceptional customer experiences – with data patterns & trends | Enable NOC, DevOps, SRE, IT, and network teams to focus on innovation |
About Softility’s HOLISTIC NOC 2.0 Solutions
We provide holistic solutions for transformation from Legacy NOC to Advanced NOC 2.0 with:
- NOC Strategy to assess issues, define the vision, and create roadmaps
- Strong Foundation of tools, processes, people, and frameworks
- Tools Integration across apps, ops, networks, logs, time series, cloud infra, containers, databases, middleware, platforms, domains, data lakes
- Foundational Engineering of tailored architectures, frameworks, infrastructure, data components, user management, self-service, ticketing systems, automation platforms
- Front-Line Automation with dedicated and experienced personnel to implement automation opportunities without engaging separate dev teams to avoid delays and rejections
- Self-Serve Capability through customized portals for NOC users and management of supported IT services, reducing overall NOC workload and increasing user satisfaction
- Smarter Analytics with the latest AI techniques to identify and validate patterns and develop better incident management processes, correlations, and consolidations
- Continuous Improvement via meaningful KPIs that associate NOC’s performance with customer engagement, providing more effective measurement than traditional MTTRs, FTFRs, MTBFs, etc.
- NOC MLOps to prepare input data and data models, create data pipelines, add actionable outputs for underlying issues, and train, test, automate, and scale ML models.
- Managed Services to provide 24×7 global support, foundation and platform maintenance, extend NOC value, reduce incident volume, infuse auto-remediation, improve SLAs
About Softility
Softility is a trusted & proven long-term partner of some of the largest Fortune 500 telcos, data, and infrastructure companies, SLEd and healthcare institutions, government agencies, and business enterprises in the US. With customer-first as our motto, we’re committed to providing value-added innovative digital transformation solutions to our clients. We provide cloud modernization and migration, data engineering and analytics, AI-driven service assurance, monitoring, IT and network operations, digital service management, and holistic NOC services.
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