World’s top-10 city reduces up to 70% IT opex, transforms into a futuristic megapolis with Softility’s smart-city solutions 

ADDING VALUE ACROSS FOUR AGENCIES

With two decades of monitoring & observability experience and proven practices, we helped multiple government agencies in the city save millions of dollars in service assurance and monitoring automation. We help the agencies fast-forward into the future by gaining 360° observability of their complete tech estates, radically cutting down operating expenses, and proactively offering exceptional customer experiences.

The technology department, which maintains the core IT estates utilized by several city agencies, reduced 70% of annual opex with next-gen digital transformation solutions. We implemented a single unified AI-ML-driven monitoring and event management platform that replaced 13 siloed isolated monitoring tools to provide a deep unified view into multi-hybrid cloud environments and improve digital service delivery. (More)

We also deployed a modern alerting and monitoring tool for the city agency for public safety and emergency response with a unified AIOps-based automated platform for all public safety initiatives and emergency call center ops, helping significantly reduce incident volume requiring human support. Our innovative platform helped the agency improve SLAs by reducing the mean time to detect, isolate, and resolve incidents and enabled data scientists and ML algorithms to identify patterns and automate responses to anomalies. (More)

Two other city agencies drastically reduced IT opex worth millions of dollars by improving governance, enhancing customer experience, and gaining efficiencies by replacing archaic legacy IT platforms with the latest ServiceNow cloud-based ITSM platform. One agency is responsible for one of the largest social services programs in the US. (More) The other is one of the largest municipal healthcare systems in the US providing essential health services for approx 85,000 users across the supercity. (More)

MULTI-MILLION DOLLAR SAVINGS WITH SMART CITY SOLUTIONS 

With an AI-ML-driven monitoring and event management platform to modernize Service Assurance and an automated alerting and monitoring solution for top-of-the-line public safety response, we helped the city agencies become extremely agile and innovative.

With the modern monitoring solution encompassing fault, performance, configuration, and log analytics, the city agencies could improve the breadth and depth of monitoring, and proactively address issues before they impact service, ensuring the mission-critical stability of services:

• Proactive identification of issues 
• Visibility across multi-cloud environments 
• Unified alerting and monitoring platform
• Empowered data scientists

With modern, robust cloud-based integrated best ITIL practices-compliant ServiceNow ITSM platforms, the city agencies improved governance and simplified overall system administration through seamless self-service portals and improved change management functions. This allowed for predictable and quality service delivery and enabled the core ITSM resources to focus on innovation for process improvements and efficiencies.

Softility helped the city agencies streamline and automate services for a better customer experience and drastically reduce IT costs:

• Reduced operational expenses and risks
• Superior customer experience and service
• Improved governance, agility, transparency
• Empowering self-service offerings
• Platform-as-a-service for additional use cases
• Reduced total cost of ownership of solution
• Decrease in ticket requests and support calls
• Reduced reliance on specialized staff/vendors