Streamlined resource management
200,000 hours of effort saved
Quicker response & resolution time
Drumrolls! Softility has won the ScienceLogic Innovators Awards 2024 – in the Automation & Efficiency Innovators category! ScienceLogic awards celebrate transformative IT achievements using ScienceLogic’s SL1 platform, spotlighting organizations that have led in areas like automation and digital transformation.
ScienceLogic recognized Softility’s AIOPS Team for “exceptional creative and breakthrough thinking” in delivering inventive technology automation solutions driving overall customer success for one of the world’s largest government city agencies in the US.
In our award-winning submission, we outlined the significant impact of our customized innovative AIOps automation solutions utilizing SL1 in streamlining resources, increasing efficiencies, enhancing business-IT alignment, and significantly reducing operational costs for our city agency customers.
We implemented futuristic automated incident response and remediation solutions, saving the city agency over 200,000 hours, and freeing customer engineers to focus on strategic initiatives, by reducing operational toil.
Our bespoke solution helped the customer automate the monitoring of its networks, which managed thousands of administrative and operational interfaces. The solution also revolutionized ticketing systems by reducing incident volume and streamlining operations.
These solutions enhanced operational performance, reduced user downtime, improved response times, quicker resolutions, and better resource management. Softility continues to set new benchmarks in operational excellence and technological innovation.
The winning team will be presented with the awards at ScienceLogic’s PowerHour on November 20th. At this event, our team will speak about our inventive solutions and offer ideas on how innovations can make a lasting impact leading to customer success.
200,000 Hours
In manual effort and time savings
Cost Savings
Improved resource management
Automation
Improved monitoring of networks
Improved Response
Reduced incident ticket volume
Enhanced operations
Reduced user downtime, incidents
ScienceLogic recognized Softility’s AIOPS Team for “exceptional creative and
breakthrough thinking” in delivering inventive technology automation solutions
for one of the world’s largest government city agencies in the US.
About Science Logic
ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to predict and resolve problems faster in a digital, ephemeral world. Its IT infrastructure monitoring and AIOps platform sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.
Celebrating Our Innovators – The Innovators Awards are our way of honoring a community of trailblazers—innovators, disruptors, and pioneers who redefine what’s possible in technology. Each entrant has demonstrated remarkable creativity and dedication, setting new benchmarks for operational excellence and business impact.
About Softility
Softility is a digital transformation technology services provider of innovative solutions in AIOPS, cloud modernization, data engineering and analytics, IT service management, and cybersecurity. We are the first-choice partner for several businesses requiring unique custom digital transformational journeys, from early-stage strategic advisory to quick solution design, implementation, delivery, and managed services. We’re a trusted long-term partner of several large businesses, including Fortune 500 telecom, SLEd, healthcare organizations, and institutions, who repeatedly choose us over large tech consulting companies for their revolutionary digital transformation journeys.
Recent Posts
