Softility helped two of the world’s largest telecommunications companies in the US save millions of dollars through lower software licensing, infrastructure, and personnel expenses by implementing a modern, scalable, and centralized Network Performance Management (NPM) framework.
The two telcos provide high-capacity telephony, broadband, and data services across the US. Softility delivered the NPM solutions in just a few weeks providing our customers with faster time-to-value than other DIY tools.
FROM DISPARATE TIME-SERIES DATA TO A UNIFIED COST-EFFECTIVE SECURE NPM FRAMEWORK
Telecom operators are continuously, quickly, and exponentially scaling infrastructure and networks. For effective network performance management, telcos need to build systems to:
- Collect high-quality device data
- Add context to raw data
- Analyze in near real-time
- Provide timely, actionable insights
To manage the rapidly increasing volumes of data from these modern automated telecom networks comprising diverse devices from multiple vendors on different software stacks spread across the globe the companies needed a one-stop secure platform for the processing and observability of heterogeneous data types with enterprise-wide access. The traditional licensed NPM software was unable to support the telco’s growing needs:
- Inability to Scale: The latest IoT-enabled devices used by the telcos gather detailed data at a granular level, monitor hardware in near-real time, and respond to issues faster than ever. The legacy systems couldn’t handle the scale and speed required, resulting in massive scaling costs for computing infrastructure and personnel.
- Lack of visibility: Operations and business teams need device-level visibility with customized dashboards, alerts, and customizable reports. The traditional vendor-licensed software only provided standard out-of-the-box features, without any customization.
- Limited applications: The telcos need a highly scalable, resilient, and flexible data stack to keep pace with modern automation technologies. Traditional NPM software data architecture was proving inadequate.
The telcos sought Softility’s help in implementing a uniform time-series data-based operational and customer service NPM framework for real-time anomaly detection, reporting, and customer notifications.
Softility’s NPM framework enables telecom operators to effectively monitor and manage their growing fleet of network devices by consolidating all polling health indicator data sets and leveraging powerful insights to improve business outcomes. The solution improves scalability and governance and enables multiple downstream integrations while reducing overheads.
LEVERAGING OPEN SOURCE-BASED MODERN NETWORK PERFORMANCE MANAGEMENT FRAMEWORK
With decades of experience providing high-impact innovative solutions for Fortune 500 companies, Softility conducted a thorough analysis of open-source and commercial tools, performed detailed benchmarking studies using real-world data, provided effective strategic transformation plans, designed the architecture, and quickly delivered modern NPM frameworks for the telecom majors.
The NPM framework is built by leveraging modern open-source technologies, cutting costs by eliminating expensive licensing and infrastructure costs.
The NPM framework is a scalable, highly resilient, flexible enterprise-grade platform, and a viable replacement for vendor technologies. The framework comprises:
- enterprise-grade metric ingests and aggregation platform
- visualization platform for dashboards and reporting
- data platform to ingest different metric-type data
- rollups, aggregations on metrics based on the requirements
- customized enhancements and integrations with external apps and notification systems
Our prebuilt and ready-to-use accelerators, which ensure quick solution development and delivery, include adapters for Kafka and Kafka streams, rules engine, dashboards, metrics, and KPI calculators.
The NPM Platform is designed and built in multiple layers or components to process the raw metrics, enrich metadata information, and spring boot applications, store processed rolls, analyze and handle the inventory, and transformed data for downstream applications. The NPM platform consists of:
- Ingestion
- Inventory Management
- Transformation
- Data Platform
- Grouping
- Visualization
- Email Reporting
- Monitoring Platform
MAXIMIZING ROI ON NETWORK PERFORMANCE MANAGEMENT TRANSFORMATION
Softility’s modern framework and pre-built adapters overcome scalability issues by redesigning systems with the latest cloud and on-premise tools to implement the right hybrid architecture. We simplified and automated most manual tasks associated with administration and data security, reducing the operating expenses for telcos.
Softility’s ready-to-use visualization solutions use common open-source platforms and allow users to define custom alerts, visualizations, and metrics, with simple self-service and no-code tools. Users now have real-time insights for effective decision-making.
| Independent scalable layers, centralized platform | Multi-dimensional, diverse analytics | Custom reporting & visualization, faster insights |
| KPI predictive analysis and forecasting using ML tools | On-prem/hybrid multi-cloud deployment capability | Immense cost-savings by replacing expensive tools |
About Softility
Softility is a digital transformation technology services provider of innovative solutions spanning diverse technology portfolios – cloud adoption and modernization, data engineering and analytics, AI-driven operations, and digital service management.
We are the first-choice partner for several businesses requiring unique custom transformational journeys, from early-stage strategic advisory and quick solution design, implementation, and delivery, to managed services.
We’re a trusted long-term partner of Fortune 500 telecom companies, SLEd organizations, healthcare institutions, large enterprises, and federal government institutions that repeatedly choose us over large tech consulting companies for their revolutionary digital transformation journeys.
With customized data solutions powered by modern data architectures, we provide a unified, real-time, and accurate view of your business, enabling you to innovate through data-driven decision-making.
To learn more about upgrading your data stack for operational data, reach out to us at [email protected]
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