Softility helped one of the top-rated CSPs in North America significantly reduce MTTD and MTTR metrics by replacing the legacy event-driven systems with a modern Tivoli Netcool Operational Insights (NOI)-based event and network management solution, thereby saving millions of dollars.
Over the years the telco’s infrastructure grew exponentially, and so did the number of daily alerts reported on its legacy Netcool systems. In an event-driven environment, (not incident-driven), the exponential surge in events was affecting the ability to monitor and report incidents, and affecting overall MTTD-MTTR metrics.
FROM CUMBERSOME LEGACY SYSTEMS TO MODERN EVENT MANAGEMENT PLATFORM
With decades of experience working in the telco space, we helped the customer implement a robust event and network management solution to help reduce service assurance inefficiencies and take advantage of automation for greater efficiency and agility.
Softility enabled the telco to move from legacy Netcool products and versions to a new NOI-based monitoring platform to achieve a significant reduction of MTTD and MTTR metrics. The introduction of scope-based event grouping and correlation techniques helped our customer significantly reduce operational costs.
LEVERAGING AUTOMATION FOR IMPROVED RESPONSE & COMPLETE OBSERVABILITY
We conducted workshops, interviews, and detailed analysis sessions to define a roadmap for moving from an event-driven legacy process to an intelligent insights-based solution.
We helped the telco:
- migrate the current Netcool solution to a new NOI-based platform
- implement a grouping feature to help reduce average MTTD & MTTR metrics
Softility leveraged the customer’s data in deriving patterns and relationships that improved the overall correlation and quality of events.
Using industry best practices, Softility designed and rapidly rolled out a solution to monitor the network devices and servers, introducing the enhanced functionality of scope-based auto-grouping of alarms to effectively manage high event volumes hindering overall MTTD and MTTR metrics. Leveraging automation, Softility helped the customer make better predictions about the event categories and possible causes to automate the entire triage process of validating, diagnosis, and ticketing.
We distributed the architectural components across three functional layers – Collection, Aggregation, and Presentation. Two object servers were implemented to ensure scalability in accordance with the growing business infrastructure.
HUGE COST SAVINGS FROM HEIGHTENED OPERATIONAL EFFICIENCIES
| Reduced overall operational costs | Reduced mean-time to resolution | Reduced overall ticket count |
| Smarter data ingestion from networks, apps, infra, instances, multi-hybrid-cloud, on-prem | Advanced traditional analytics to proactively automatically spot, react, resolve issues in real-time | Speedy service delivery with simplified, organized, clear, purified, analyzed, locational data |
About Softility
A digital transformation technology services company, Softility provides innovative solutions across automation, service assurance, AI-driven IT operations, monitoring, observability, digital service management, cloud modernization, and data transformation solutions.
We are the first-choice partner for several large-cap Fortune 500 businesses requiring unique custom transformational journeys, right from early-stage strategic advisory, rapid solution design, and accelerated delivery to managed services. We’re a trusted long-term partner of Federal and commercial businesses repeatedly choosing us to transform legacy systems into digital agile future-ready operations, improve efficiencies, eliminate outages, save costs, and foster business innovation and growth.
Our open-source innovation and partnerships with the world’s leading technology firms help customers transform digitally and fast forward to the future.
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