Softility helped the IT department of one of the world’s largest megapolis reduce 70% of annual operations costs through a next-generation AIOps solution, and in the process replacing 13 varied siloed isolated monitoring tools with a single unified monitoring platforms for all the servers, storage, cloud, and networks in the city’s tech estate.
The IT department of one of the top 10 cities in the world is responsible for maintaining the core IT infrastructure, systems, and services that several city agencies utilize to deliver top-quality digital services to the city’s public – residents, businesses, employees, and visitors. The It department is also responsible for overseeing and driving innovation, delivery, and usage of emerging technology in government operations.
With Softility’s innovative architecture and solution expertise, the city’s IT gained a deep unified AIOps-driven view into hybrid cloud environments to improve digital service delivery for its citizens with a secure, agile, and adaptable solution that improved the mean time to resolution by 45%.
From Siloed Systems to Unified IT Estates
In a mostly data-center-centric environment until a year ago, the city’s IT team increasingly used a number of different monitoring tools and manual processes over the years and implemented various vendor solutions to meet the needs of various groups and city agencies.
About a year ago, the customer leadership made a decision to move to a hybrid-cloud footprint that involved a combination of multiple public clouds and their data centers.
However, the city ran into challenges since the existing legacy monitoring tools and technologies were built predominantly for a data center type of environment and wouldn’t meet the demands of a hybrid cloud environment. In addition, the growing cost of operations and complexity of the newer hybrid cloud environment meant that manual and legacy processes are no longer relevant.
- Legacy tools and technologies wouldn’t meet the needs of modern hybrid cloud architectures
- Numerous point and siloed tools provided a limited view into only a portion of the infrastructure
- Burdened with high operational costs from various siloed tools implemented over the years
- Lack of end-to-end service-centric visibility caused longer resolution times
- It was not next-gen-ready. It didn’t offer any monitoring or visibility for the cloud, containers, PaaS, etc.
One Platform for All Monitoring and Event Management Needs with the Power of AI/ML and Automation
Using its deep expertise in the hybrid cloud space, Softility helped the city design a strategy for moving from legacy monitoring tools to a new generation, unified monitoring solution that provides deep visibility into all areas of the infrastructure across hybrid cloud environments.
Softility conducted detailed workshops and analysis sessions and developed a roadmap to help the city transition from a legacy, siloed monitoring solution into a unified, end-to-end AIOPS platform implemented in a phased manner. We helped end users move to the new platform while sunsetting the older tools and platforms.
Customer operations teams and end users now have one go-to tool for all of their monitoring and event management needs for all infrastructure, applications, and services across hybrid cloud architectures.
We have helped the city transform and modernize Service Assurance with AI-Driven IT and network operations solutions to become super agile and innovative and stay on top of a rapidly-changing digital landscape.
Mega Savings in Millions
| 70% reduction in annual operations costs on the monitoring tools | Replaced 13 monitoring tools with a single unified monitoring platform | Single monitoring platform for all groups -server, storage, cloud, network, storage, etc |
| Improved mean time to resolution by 45% | Gained visibility into cloud environments such as AWS, Azure and GCP | Greater security, agility, and adaptability |
About Softility AIOPS Solutions
With our proven REFINE method and two decades of monitoring & observability experience, we’ve enabled large Fortune 500 companies to fast forward into the future and save millions of dollars with AIOps. We help businesses automate the service assurance of all application, IT, and network operations to provide 360° observability of entire technology estates. We help businesses radically cut down operating expenses by harnessing the power of hidden insights to proactively offer exceptional customer experiences while eliminating expensive service disruptions. Softility is an expert at implementing high-value AIOps solutions and our AIOps execution is backed by a compelling strategy and a technologist leadership team to help clients maximize returns on their investments in the application, IT, and network operational tools.
Realize the Advantages of Agility with AIOps.
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